Dynamics 365 Customer Service

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Build your brand, improve customer loyalty, and deliver seamless and personalized customer experiences”

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Microsoft Dynamics 365 Customer Service enables enterprises to improve the customer experience by responding quickly to customer service concerns, allowing staff to plan for address, and providing consistent and efficient customer care.

Microsoft Dynamics 365 Customer Service offers case and connection management, product and contract administration, knowledge-base management, service planning, team and group workflows, and reporting and analytics.

Power BI for Microsoft Dynamics 365 Customer Service

Ability to adapt multi Service requests

Easily Service contract Manage and track service

Manage customer call center productivity

Convenient tools for Service data analysis and tracking

Ability to easily integrate with other Microsoft product

Simple and intuitive interface

Ability to work with mobile devices


Power BI for Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service uses Microsoft Power BI as its primary Business Intelligence tool. Power Bi retrieves Dynamics 365 Service data, allowing you to create dashboards and reports based on the data you select. It also provides a flexible alternative to Dynamics 365 Customer Service reports, allowing you to narrow down and customize the presentation, as well as merge data from different divisions.

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Dynamics 365 Customer Service Implementation Methodology:

Sure Step Methodology organizes the approach into five distinct phases during the implementation project lifecycle –






Power BI for Microsoft Dynamics 365 Customer Service

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