Dynamics 365 Customer Service

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Build your brand, improve customer loyalty, and deliver seamless and personalized customer experiences”

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Microsoft Dynamics 365 Customer service equips organizations to improve their customer experience by responding promptly to customer service issues and empowering employees to anticipate, address and deliver consistent and efficient customer care. Microsoft Dynamics 365 Customer service provides functionality for the case and interaction management, product and contract management, knowledge-base management, service scheduling, workflow across teams and groups service, and reporting and analytics

Power BI for Microsoft Dynamics 365 Customer Service

Ability to adapt multi Service requests

Easily Service contract Manage and track service

Manage customer call center productivity

Convenient tools for Service data analysis and tracking

Ability to easily integrate with other Microsoft product

Simple and intuitive interface

Ability to work with mobile devices

Cloud-enebled

Power BI for Microsoft Dynamics 365 Customer Service

Microsoft Power BI is the primary Business Intelligence tool for Microsoft Dynamics 365 Customer Service. Power Bi retrieves Dynamics 365 Service data allowing you to build dashboards and reports based on the selection of data and it provides a flexible alternative to reports built-in D365 Customer Service, enabling you to drill down and customize the visualization, and even merge data from different divisions in D365 Customer service. 

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Dynamics 365 Customer Service Implementation Methodology:

Sure Step Methodology organizes the approach into five distinct phases during the implementation project lifecycle –

Analytics

Design

Development

Deployment

Operation

Power BI for Microsoft Dynamics 365 Customer Service

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